A day in the life of... Frank Allain, Head of Operations, Installsure

19/11/2019, 11:49 AM by Installsure
A Day in the Life of Frank Allain, Installsure Head of Operations
Our own Frank Allain reveals his typical workday, what he's working on right now, as well as his favourite cheese...


What’s your job title? Head of Operations at Installsure.

And what does that mean? Many things! It basically means I am responsible for the day-to-day running of Installsure as well as setting out and implementing longer-term strategies. It’s a wide and varied role for sure.

How long have you been in the role? About three years, however I have been working for Installsure (or GGFi as it was then known) for over ten years now.

What time do you normally get up? Between 7:00 and 7:10 am on a workday. Later at the weekends!

What’s for breakfast? Quick bowl of cereal – normally some sort of maple/pecan crisp affair.

Do you have a typical day? I’ll normally check emails and review up-to-date business intelligence figures first thing after sitting at my desk to ‘set the scene’. Following this, there’s no such thing as typical these days – working in insurance can be quite reactive at times so dealing with escalated claims/queries can sometimes pop out of nowhere! Thankfully, we’ve an experienced and dedicated team in place and I’m lucky that a lot of these things can be resolved by them which enables me to focus on longer-term, potentially knottier projects. Reviewing key clients, marketing strategies, defining/testing new system development work, liaising with Insurers, budget reviews, accounting forecasts - all of these and more can hit my radar on any given day.

What are you working on right now? Well, there are a few things in the pipeline that I can’t as yet go into too much detail about but I can say there are some exciting things ahead from a marketing and branding perspective. We are also hard at work making final tweaks to some IT development which should enable us to provide even greater levels of support to our clients.

Installsure is part of the GGF Group. Which Group colleagues do you work with most closely? Given that we transact a large volume of policies for companies that are registered with FENSA, I do interact with the team there on a regular basis. It makes perfect sense as we both need to be fully aligned with how we support a large number of both clients and homeowners.

Working closely with our colleagues in Borough IT is also something that is important to me – their systems underpin everything that we transact within Installsure and it is fundamental that these are maintained and improved to be as effective as possible. Luckily, the team there knows what they are doing and their technical know-how is invaluable to driving Installsure forward.

I also spend a lot of time with the Group Finance and Marketing departments as these are essential functions for any business.

What’s the best thing about your role? The varied challenges, defining new strategies, the sense of meaningful involvement and seeing new ideas come successfully to fruition to benefit our clients.

And the worst? The frustration that can arise when things become delayed or don’t work as expected. These can be learning experiences however, so even in adversity we take the positives out of the situation.

What do you like about working for Installsure? Having a close-knit and engaged team means we have a focussed, positive and friendly working atmosphere. There is a great camaraderie between ourselves and the rest of the Group businesses too – there’s a wonderful sense of unity about the whole business at the moment which makes this a pleasant place to work. It also provides a good platform for us to deliver great service to our clients.

What book are you reading at the minute? ‘King Beyond the Gate’ by David Gemmell.

What TV series are you watching right now? This Life with Alan Partridge.

What was the last album you listened to? ‘The Course of Empire’ by Atlantean Kodex. Beyond epic.

What’s your guilty pleasure? Ramsay’s Kitchen Nightmares – I have all the episodes on my Skybox and sometimes dip into them if I feel I need cheering up by watching a man loudly swear about badly cooked food.

What do you get up to outside of work? I play guitar so rehearsing and working away in my (tiny) home studio takes up most of my non-work time. Alongside sampling craft ale when I can!

Finally, and most importantly, what’s your favourite cheese? Montagnolo. So moreish we’ve had to effectively ban it in our house.