Our Mission

History

Meet the Team

Our Values

Our mission is to provide clear hassle-free insurance cover so installers can get on with what they do best – the actual installation work.

We listen and advise based on our clients’ specific needs, so we can find them the right cover for the right price.

  • 2005

    GGFi launched by the Glass & Glazing Federation to provide robust and competitive guarantee insurance policies (IBGs) to the glazing sector.

  • 2010

    Expansion of our product portfolio to include business insurances and IBGs for other trade sectors including roofing, bathrooms and general building.

  • 2016

    We pass the one million mark for the number of policies we’ve issued to householders.

  • 2017

    With our GGF Group colleagues we move to our current premises in Rushworth Street SE1, providing us with the capacity and facilities to continue expanding, developing and refining our services to clients.

  • 2019

    GGFi becomes Installsure as part of a comprehensive rebrand designed to underline our leadership in the IBG market and dedication to giving our clients peace of mind.

 Meet the Team

Frank Allain

Frank Allain

Head of Operations
Irene Akpojaro

Irene Akpojaro

Client Manager
Tom Fellowes

Tom Fellowes

Claims Handler
Neil Brotherston

Neil Brotherston

Policy Administrator
Uzmah Razzaq

Uzmah Razzaq

Insurance Administrator

 Our Values

Professionalism

Taking pride in what we do

Installsure is committed to providing a knowledgeable and professional service to anyone who comes into contact with us. Whether you are a homeowner looking to make a claim, a small contractor just starting out, or a national business carrying out thousands of contracts a year, we pride ourselves on providing accurate advice in a courteous manner.

Trust

Fairness and honesty at all times

Candour and fairness are at the heart of everything we do at Installsure. Advising appropriately and handling all queries with diligence are therefore cornerstones of our business philosophy. Our clients can trust we will deal with them plainly and fairly.

Value

Genuine value - not empty promises

Our aim is to provide the most admin-efficient, market-relevant and fairly costed insurance solutions available. This is backed up by our robust and experienced claims team which is well-versed in handling a wide variety of complex claims.

Transparency

Clarity and understanding is our goal

We understand that insurance can be a technically complex subject. That’s why our goal is to ensure we communicate with our clients as clearly as possible. They can rest assured that each step of the process (be it brokering, quoting, charging or claims) will be handled with clarity and transparency so that nothing is misunderstood.

Humanity

Giving insurance a human face

The Installsure team prides itself on providing a human touch. If you contact us you’ll always speak to someone who understands the particular needs of our clients and policyholders. We are committed to ensuring that a consistent contact point is provided for any enquiry – claims, registrations, policy queries – and our staff are always willing to advise on any point of the process.


GGF Group

The commercial side of the GGF Group consists of five companies: BFRC, Borough IT, FENSA, Installsure and RISA. Operating alongside the Glass and Glazing Federation (GGF), these organisations are specialists within the glazing industry and beyond which combine to provide sector-leading services and advice.

GGF Commercial brands are seen as the best in the industry and are driven to increase consumer confidence across the glazing sector through the promotion of standards and safety, and the provision of guidance and advice.