What’s your job title? Client Manager
And what does that mean? It means I am responsible for the welfare of all Installsure members, external clients, insurers and Internal clients. I make sure the Installsure team delivers the best customer service and care.
How long have you been in the role? I've been in this role since February 2019 but with the company for 9 years now.
What time do you normally get up? At 6.30am without fail to give my dog a walk and get my daughter ready for school.
What’s for breakfast? Breakfast is normally at 10am at my desk with a cup of coffee and a croissant. Which I think I am addicted to.
Do you have a typical day? No one day is the same for me, from handling a request for a large commercial IBG, to helping homeowners understand that the Installsure insurance policy they've received doesn’t cost them anything, to managing our credit control.
What are you working on right now? At the moment, I have a large commercial contract request for an IBG that we are looking to get a quote for. At the same time I'm keeping an eye on the latest Brexit developments as we are in talks with insurers with a view to write in Europe again. Not forgetting I am also in the middle of a 2 year apprenticeship course in operational management and leadership.
What’s the best thing about your role? The ability to hold the hands of a client or homeowner through what to them might be a difficult issue and turn it around, be it a request for an IBG that they could not get elsewhere or a simple 'how do I' question. To know that I have helped gives me a sense of achievement.
And the worst? Having to explain poor credit.
What do you like about working for Installsure? The job that I am currently doing gives me a great sense of fulfilment but overall it's very much the people that I work with. They make me want to come in, because I know there is always a story to make you laugh.
What book are you reading at the minute? The Little Book of Big Management Theories for my apprenticeship and at the weekend Becoming by Michelle Obama.
What TV series are you watching right now? I have just finished The Money Heist and am waiting for the next season, but just caught on to You on Netflix.
What was the last album you listened to? The Gift by Beyonce, an amazing representation of African music and culture.
What’s your guilty pleasure? Netflix with a big blanket and popcorn on a Friday evening with my (pre-teen) daughter to watch hopeless romantic comedies.
What do you get up to outside of work? Dance classes or competitions for my daughter, long walks with Coco (my dog) and visiting my parents.
Finally, and most importantly, what’s your favourite cheese? Sorry I don’t eat cheese!