31/10/2023, 10:42 AM by Jarek Fertlinski

What is the current situation with Safestyle?

As of today, Monday 30th of October, Safestyle have announced they have gone into administration. 

In the first instance, please contact safestylecustomers@interpathadvisory.com via email, and they will endeavour to provide you with an update. 

UPDATE – Administrators of Safestyle UK agree contract with Anglian Home Improvements to fulfil customer orders. Please click below to read further information on this. 

Interpath

 

What is an IBG?

An IBG, is an insurance policy that provides cover for a guarantee in the event the company that issued the guarantee ceases to trade, meaning when it is legally brought to an end because it cannot pay its debts.

A guarantee insurance policy provides cover in the event that a company that has given a guarantee to a customer ceases to trade, meaning when it is legally brought to an end because it cannot pay its debts. If there is subsequently a problem with the installation that would otherwise have been resolved by the installer’s guarantee, a claim can be submitted to the IBG provider (assuming the homeowner in question has a policy). Please note the policy is subject to Terms and Conditions which can be found within your IBG documentation.

An IBG would have been issued by Installsure to you when you received your FENSA certificate. Please check your policy prior to contacting Installsure.

Are Installsure the Insurance Backed Guarantee (IBG) provider for Safestyle installations?

Yes. Installsure are a provider of IBGs for Safestyle.

What can I do if my Installation has been completed and I am not sure whether I have an IBG?

To check whether you have a policy in place, please complete our contact form via the link below, providing all the requested information and a member of the team will check the information for you and provide you with the details requested.  

Contact Form

What does my IBG cover?

You can find more detail on what is included in your IBG policy by clicking on this link. Where our FAQ’s section should provide you with the relevant information.

IBG Policies for Homeowners

What is Section 75?

Section 75 is a UK consumer protection law which means your credit provider has the same responsibility as the company you’ve bought something from should anything go wrong with the purchase.

It’s a legal requirement of your lender so that a consumer is never in a position of having to pay off debt on a product they didn’t receive or the final product wasn’t as it should have been. This applies to all purchases made with a credit card or via a loan for anything between £100 and £30,000. If it’s bought with credit, the lender is as responsible as the supplier. Please be aware, that if only part of the payment was made using credit, you are still eligible to make a Section 75 claim if you fall within the £100 - £30,000 threshold.  

To make a Section 75 claim you’ll need to contact your credit provider. So if you bought the product on a credit card it will be the credit card company rather than Visa or Mastercard.

RISA carry out assessments of Section 75 claims when it come to the replacement of windows and doors in a domestic setting and you can download a template Section 75 claims letter to send to your credit provider via their website.

Section 75 

What to do if I have already made a Section 75 claim and it was declined? 

You should submit your claims documents, plus supporting evidence of the decline letter received from your Section 75 claim directly to the claims team at Installsure on enquiries-safestyle@installsure.co.uk.

How do I make a claim against my Safestyle installation?

You can make a claim by following the usual procedure on the Installsure website by clicking the link below. Please follow this link to start your claim as you would with any other insurance company.

Make a Claim 

When can I expect a response to my insurance claim?

The typical turnaround for a claim to be resolved is 4 to 6 weeks. However, please be aware that due to the current situation with Safestyle, the Installsure team is dealing with a far higher volume of claims than is standard. As such, please bear with us whilst we look into your claim. A member of the team will be in touch as soon as is possible.